Warranty

ViberStore Warranty Policy

Last updated: 15/10/2026

All devices purchased from ViberStore come with a warranty as standard. This policy explains what is covered, how to make a claim, and the conditions that apply. It is designed in line with Irish consumer protection legislation and gives you peace of mind when shopping with us.

1. What’s Covered

Every device comes with the ViberStore warranty: 12 months as standard, or 15 months for devices purchased between 1 October and 25 December 2026 inclusive. Devices purchased from 26 December 2026 come with the standard 12 months. Your warranty length is based on your purchase date and is recorded on your order. This covers:

  • Technical faults and manufacturing defects
  • Software malfunctions not caused by third-party interference
  • Battery performance issues within 90 days of purchase

We will either repair your item, replace it with the same or similar product, or offer a refund if a repair or replacement is not possible.

2. Battery Warranty

  • All batteries are covered by a separate 90-day commercial battery warranty from the date of purchase. This commercial battery warranty is in addition to, and does not limit, your statutory rights under Irish consumer law.
  • Battery performance naturally declines over time. Coverage applies only to genuine faults such as the device not holding charge at all, or shutting down unexpectedly.
  • The use of unofficial chargers may void the battery warranty.

3. What’s Not Covered

Your warranty does not cover:

  • Accidental or physical damage (e.g. cracked screens, dents, broken ports)
  • Water or liquid damage
  • Cosmetic wear and tear (e.g. scratches, discolouration)
  • Issues caused by third-party software, apps, or accessories
  • Devices that have been tampered with or repaired by an unauthorised third party
  • Devices returned with altered internal settings, removed IMEI numbers, or unlocked without authorisation

If a fault is found to be caused by misuse, we reserve the right to refuse the claim or offer a paid repair.

4. How to Make a Warranty Claim

If your device develops a fault during the warranty period:

  1. Email returns@viberstore.com with your order number and a description of the issue.
  2. If the issue falls under warranty, we’ll provide instructions on how to send your item back for inspection.
  3. Once received, we aim to inspect and process your repair or replacement within 48 hours.

Proof of purchase is required for all warranty claims.

5. Repairs and Replacements

If your device is eligible for repair:

  • It will be repaired free of charge using certified or refurbished parts.
  • If repair is not feasible, we may offer a replacement of equal or higher specification.
  • If neither repair nor replacement is possible, a refund may be issued.

The warranty period is not reset after a repair or replacement. The original warranty timeline continues from the purchase date.

6. Additional Support After Warranty Ends

If your warranty has expired and your device develops a fault, we may still be able to assist:

  • Paid repair options may be available.
  • Our support team can offer guidance and recommend next steps.

Please contact us if you’re unsure whether your issue is covered.

7. Contact Details

For all warranty enquiries:

Email: returns@viberstore.com
Phone: 01 427 9797
Address: ViberStore, Unit 16, Oak Road Business Park, Oak Close, Dublin 12, D12 YX62

 

This policy should be read in conjunction with our Refunds & Returns Policy and our Terms & Conditions. Your statutory rights are not affected.