Returns

ViberStore Return Policy

Easy Returns with ViberStore

At ViberStore, customer satisfaction is our top priority. If you need to return a product purchased from our website, we make it simple and hassle-free. Here’s how you can initiate a return:

How to Return Your Product:

1. To initiate a return, please email returns@viberstore.com with your order number and reason for return. We will then provide you with a RMA number and additional returns instructions.
2. Package Your Product: Before returning, ensure your iPhone or other device:
   • Has no passwords or locks.
   • Is free of Sim cards and personal data.
   • Lacks any personal account details like iCloud or Google accounts.
   • Contains no accessories such as cases, screen protectors, cables, or chargers.
   • Is packaged securely to avoid damage during transit.

Send It Back:

• Address: Return your device to ViberStore Ireland, Unit 16, Oak Road Business Park, Oak Close, Dublin 12, D12 YX62.
• Shipping Advice: We recommend using Registered Post to ensure the safe arrival of your device.

30-Day Free Returns for Online Purchases:

• Eligibility: You are entitled to a free return within 30 days of your online purchase, provided the conditions below are met.
• Condition: The device must be returned in the same condition in which it was received. This includes:
  • No Physical or Liquid Damage: The device must be free from any signs of physical or liquid damage.
  • Data Wipe: Ensure that all personal data is removed from the device. This includes logging out of all accounts (i.e., iCloud, Google) and performing a factory reset.
  • Original Packaging: The device must be returned with all original packaging and accessories, including box and cable.
  • Note: The 30-day free returns policy applies only to mobile phones and iPads. Accessories are not eligible for this policy, and refunds for accessories will not be provided if a device is returned.
• Contact Us: Email returns@viberstore.com to initiate your return and receive your pre-paid return label.
• Shipping: Attach the pre-paid return label to the package and drop it off at the designated carrier location.

Important Information:

• Processing Time: Repairs may take up to 48 hours. Please allow our technicians the time needed to complete the work effectively.
• Warranty Information: The warranty does not cover physical or liquid damage, such as cracks or water exposure. Devices returned with active passwords may incur additional shipping costs for return.

Damaged Goods:

• If your device arrives damaged, please contact us within 24 hours at returns@viberstore.com. We will arrange for the return and replacement or refund of the damaged goods.

WEEE Management:

• We accept WEEE returns on a one-for-one, like-for-like basis at no charge at the time of delivery or at any of our nationwide stores. Waste batteries can be returned in-store without purchase.

Refund Process:

• Refunds are processed using the original payment method within 3-5 working days of receiving the returned item, following a thorough inspection.
• Delivery costs are refunded only if the return is due to our error (e.g., faulty product or incorrect item shipped).

Additional Notes:

• If goods are capable of retaining user-generated data, please back up your data to prevent loss during the repair or replacement process.
• Goods returned for repair may be replaced with refurbished items of the same type or repaired using refurbished parts.

Contact Us:

• For order inquiries or device issues, please contact our Customer Care team at returns@viberstore.com or call us at 01-4279797, select option 2 for returns.

European Online Dispute Resolution for Online Purchases:

• If you are not happy with your online purchase from ViberStore, you can email us at returns@viberstore.com. The EU Commission also provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform at http://ec.europa.eu/consumers.