ViberStore Returns & Refunds
✔ 30-Day Free Returns on phones & iPads purchased online.
✔ Pre-paid return labels issued for eligible returns within Ireland.
✔ Refunds processed within 3–5 working days after inspection.
📦 How to Return
- Email returns@viberstore.com within 14 days of receiving your order. Include your order number and reason for return.
- If eligible, we’ll issue a pre-paid return label and return instructions.
- Before sending it back, make sure the device:
- Is fully reset and logged out of all accounts (iCloud, Google etc.).
- Contains no accessories (cases, chargers etc.).
- Is securely packaged to avoid damage during transit.
📮 Return Address
ViberStore
Unit 16, Oak Road Business Park,
Oak Close, Dublin 12, D12 YX62
Note: If you’re not eligible for a free return, we recommend using a tracked service at your own cost.
✅ 30-Day Returns Policy
- Notify us within 14 days, and return the item within 30 days of delivery.
- Device must be in the same condition it was received:
- No physical or liquid damage.
- Fully wiped, factory reset, and logged out of all accounts.
- Returned with original packaging and cable.
- Accessories are not eligible for return or refund.
🚨 Damaged or Faulty on Arrival?
Contact us within 24 hours if your item arrives damaged or faulty. We'll arrange a replacement or refund and cover return shipping.
🔧 Warranty & Repairs
- Warranty excludes physical or water damage.
- Repairs typically take 48 hours once we receive your item.
- Devices may be repaired with or replaced by refurbished parts.
💳 Refund Process
- Refunds are issued to your original payment method within 3–5 working days after inspection.
- Delivery costs are only refunded if we sent a faulty or incorrect item.
♻️ WEEE Recycling
We accept free like-for-like WEEE returns at time of delivery or in-store. Waste batteries can also be returned without purchase.
🛡️ Dispute Resolution
If you’re unhappy with your order, contact returns@viberstore.com. You can also use the EU Online Dispute Resolution Platform.
📞 Need Help?
Email: returns@viberstore.com
Phone: 01 427 9797