Apple iPhone 7

Product Info & Shipping Times

Please Note that the majority of products sold on this website are Second Hand Products and have been Previously Used. Therefore while all efforts will be made to ensure products sold are in “As New” condition and the images used may in fact be new products the products purchased will be 2^nd hand and the imagary is for identification only, images used are for illiustration only and may not always be the exact model.

Only Products Clearly Marked as NEW PRODUCTS on the website will be new products.

What is covered under 12 months Warranty?

• Technical defects
• Software frezzing
• Battery issues your warranty is only for 90days on all phones, as incorrect charging can defect your battery quicker, we advise all customer to fully charge up to 100% prior to its first use. Then let your battery go totally flat before the second charge,then carry out another 100% charge.

What is not covered?

• Accidental damage
• Damage to screens, fascias and surrounds (inc. fading and discolouration)
• Liquid damage
• Issues caused by third party software
• Any components added since the item was originally sold to you

If found that any repair carried out by the third party voids the warranty on your device.

Sales of Goods & Tax Codes:

Goods with VM details at the end of each model are sold under the VAT marginal rules. VAT may not be claimed back on handsets sold with Vat marginal invoice.

Handsets Order:

At times we may have run out of a paticular colour you may have order, if this happens one of our sales executives may contact you to advise on another colour in stock.

At time we may run out of a paticular GB in stock, if this happens one of our sales executves may contact you to offer a free upgrade or if not avialble may advise we can offer a lower GB and part refund with free gift for inconvienence.

Shipping Times:

ViberStore Same Day Dublin Delivery, we are the first mobile online company to offer this exclusive same day service. With our parthners Grab One we have teamed up to offer this eco frienly same day service. Note unfortunietly its only the Dublin area for now that can get same day. If you order before noon on the same day or have ordered the day before you will receive your delivery before 8pm that evening. Weekends and Bank Holidays are not inclusive of this service, so you would receive your order on the next shipping day we are open.

Great News tho, all orders ourstide of Dublin can available of our next day delivery. Viberstore are currently running on a 96% next day shipping response, however we do use third party companies GLS & Nighline of which we have no control over thier KPI's. Christmas times may vary when it comes to delivery times so please manage expectations.

Viberstore will do its best as always to get a phone to its customers as soon as possiable but please note Jan to Oct are relatively normall next day delivery, Nov to Dec please allow for the christmas rush. Viberstore will be delivering right up to 20th Dec So last Booking order date should be Thursday 19th in order to have for Christmas Day.

1. Christmas orders from 20th Dec may not arrive on time outside of Dublin?

Due to the Volume of online business we expect this 2022, no courier company can garentee anymore that delivery will be there on time for the 24th DEC.

Its outside of ViberStores hands as we use AN Post , GLS and DPD for deliveries outside of Dublin. 

Dublin deliveries we have a dedictaed driver and all orders will go out as normal and 100% delivered on time.

2. How much does Online Delivery Cost?

There is a standard charge for All items to be delivered nationwide- €6.10+VAT (7.50)

3. When will my order be delivered?

Our aim is to get your purchased products to you asap. Your item(s) will be delivered within 1 - 3 working days. Your order will be delivered by GLS Couriers or DPD. Note due to the increase in online credit card fraud we do not deliver to friends house - neighbours house - receptions - "leave behind the bin, this is in place to protect you our customer and citizens of Ireland. So please make sure you can sign for your goods. 

We have also hired a full time private driver to do Dublin deliveries and collections during and use Grab One, GLS and other courier companies,Again this is to help our customers receive their products as quick as possible. 

Please feel free to check out our fantastic reviews on Facebook and how great of a service you will receive while shopping with ViberStore. 

4. Can I track my order?

Yes! Once your order has been dispatched we will email you the details of your GLS tracking number or you will receive an Text message by Grab one and can track.

5. What happens if I miss my delivery?

Don’t worry! GLS will leave a calling card with details of the local depot where you can go to collect your parcel. We always recommend getting the package delivered to where you eill be I.E at home or your work place.

6. I work during the week, can you deliver during evenings or weekends?

For Dublin same day, yes we can deliver later in the evening if you advise us to do so, out side Dublin and rest of Ireland unfortunatly this is not possible at present however you can have your items delivered to your work address if required so you don't miss the delivery.

7. What should I do if there is a problem with my delivery?

Please contact our web team without delay to report any damages or problems with your item(s) at: info@Viberstore.com

8. Returns made simple

When you purchase online you have a statutory right to return unopened goods (other than customised) up to 14 days after receiving your order, this is known as the cooling off period. (European Directive on Distance Selling) If you wish to change or cancel an order right up until it is dispatched we can facilitate this for you. If you change your mind and want to change or return the goods once you receive them, you can return the unopened goods to us and we will organise a refund (excluding delivery cost).

You will be responsible for the cost of returning the goods to us.

To arrange a return or exchange you must contact our Online Order team directly: returns@ViberSTORE.com

We are happy to assist you with the return of any items that are unsuitable. Please be aware that all goods being returned must be in perfect condition in the original packaging.

For our full terms and conditions on Returns please refer to Returns Policy

RMA by Text Message - ViberSTORE

How to return my phone now i got my RMA number by Text message?

- If you are not able to drop in-store, you can send (post) your device to

 ViberStore Ireland, part of The ViberStore Group.

The address is as follows:

Unit 16, Oak Road Business Park, Oak Close, Western Business Park, Dublin 12 D12 YX62

 *We advise sending your device with Registered Post so that it arrives safely.

Please note, you will need to:

• Remove all passwords. • Remove your sim cards.• Remove any data stored on your phone or back it up. ViberStore will not be responsible for any loss of data.

• Remove your account details, i.e. iCloud or Google accounts.

(This is extremely important for ViberStore to be able to carry out the repair).

• Remove all accessories, i.e. cases, screen protectors, charging

Cables, charger plugs. (ViberStore will not be responsible for the loss of accessories sent with your device).

• Please make sure to package your device up safely. The better you pack the safer it will be. (We will not be responsible for any damage occurred in transit).

IMPORTANT: A repair can take up to 48 hours to complete. Please allow our technicians the time they require to finish the repair effectively.

The sales team cannot influence this repair time. When the repair is completed, you will be contacted.

Warranty Voids

The device will not be in warranty if there has been any physical or liquid damage. This includes cracks, dents, bends, etc.

Devices returned with passwords still active will unfortunately have to be returned and will lead to you having to pay to ship back in again.

WEEE Management - ViberSTORE

ViberStore will take back your WEEE on a one-for-one, like-for-like basis, free of charge at the time of delivery or at any one of our store(s) nationwide. Waste batteries are taken back in store on a one-for-zero basis (i.e. no purchased required) as long as they are of equivalent type to that sold by us. WEEE and waste batteries can also be returned to your local civic amenity site free of charge. The following link will show you how to find the civic amenity site closest to you where you can recycle your WEEE, batteries and light bulbs, https://www.weeeireland.ie/household-recycling/where-can-i-recycle/. Never put WEEE, batteries or light bulbs in any your bins.

Returns Policy - ViberSTORE

At ViberSTORE we want our customers to be completely satisfied with their purchase made from www.ViberSTORE.ie (our “website”).

We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.

We also advise that you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. 

Your Consumer Rights

Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.

Under the Act the purchaser of goods has a number of rights, including that:

A.Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.

B.Goods must be fit for their purpose – they must do what they are reasonably expected to do.

C.Goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.

There may be circumstances where you are not entitled to a remedy.

For further information about your consumer rights, visit the National Consumer Agency at www.nca.ie.

Your Right to Cancel your Order (Right of Withdrawal)

As per the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, if you wish to return goods you have purchased from our website, you can notify us by emailing returns@ViberSTORE.com or by returning the goods to your local store. While you can inspect the goods, please note the goods must not have any data inputted on them, they must be in their original packaging, they must not have been used and or they must not have been installed. You will be responsible for the cost to return the goods to us. If you have purchased an Apple product it is your responsibility to ensure you have removed your Apple ID & All passwords associated with the device. If returned without removal, Viberstore reserve the right to refuse the refund. And it is on the onus of the consumer to collect their device.

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in perfect condition and returned in their original and undamaged packaging.

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

Goods Damaged in Transit

If any goods are delivered to you are damaged, please contact the Returns Department at returns@ViberSTORE.com within 24 hours (1) day of delivery. We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within 3 - 5 working days days of receipt by us of the returned goods (as set out herein) or cancellation of the Order as the case may be.

Return of Faulty Goods

Warranty: Your warranty does not cover Physical or Liquid damage to your device. If you return a phone and physical or accidental damage has accrued, Unfortunately Viberstore Technical team are unable to carry out any repairs under warranty. Example you break your screen but report you’re not happy with the battery life. Your warranty would be voided due to the physical damage accrued. If you return a device and our technical team open to repair and its clearly noticed liquid damage has accrued, Unfortunately Viberstore Technical team are unable to carry out any repairs under warranty.

Note: Your product must be reported and returned before the expirers of your purchase date of 6- or 12-month warranty. 

Note: If your product is reported faulty within the first 7days of receiving the goods, Viberstore will reimburse up to €5.00 through the payment gate you used and this is the maximum amount via PayPal or Card. It’s your responsibility to return the goods to Viberstore by logging online into your account and reporting the return, the system will generate a Returns number where you need to print and place with your device when returning. Viberstore insist you should remove all data phone your device and remove your password and Apple iD or Google iD. On the event the phone will no longer switch on, please write these details down and send with the phone so our technical team can remove the data for you. We then strongly suggest you set up a new password. It is not ViberStore responsibility to chase the customer for the relevant passwords to move forward on their repair and this may result in a delay of your device been fixed or exchanged if you have not properly followed the process.

Our returns policy is always: 

1.Repair: we will carry out the quality control and if a fault is found we will try repair first. 

2.Replace: On the event we are unable to repair a device we may choose to replace it at the desecration of our Technical team, On the event we have already carried out two attempts to repair a device and the same problem has reoccurred our technical team will automatically offer to Replace the device or offer a Refund.

3.Refund: On the event our technical team has offered a Replacement device but the client wishes to choose refund, you will be refunded for the device only. On the event we don’t have a replacement device in stock for any given reason our technical team reserve the right to offer a refund to the client. 

If you have any questions about this policy, please contact our Customer Care team at returns@ViberSTORE.com or call 01-4279797 dial 2 for returns.

Repair of Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description. But always our aim is to have the product back to the customer ASAP.

If any goods that you return are capable of retaining user generated data such as files stored on an iPad hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Our address does all returns is Unit 16, oak Road Business Park, Oak Road, Dublin 12.

Contact Us

Where you have any questions or concerns relating to your Order, please contact us at info@ViberSTORE.com or call us on 01 - 427 9797

Where you have any questions about your device not working correctly please contact us at returns@ViberSTORE.com

European Online Dispute Resolution for Online Purchases

If you are not happy with your online purchase from ViberStore, you can email us at returns@ViberStore.com The EU Commission also provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform on http://ec.europa.eu/consumers