Product Condition
Our products are fully refurbished and perform just like new devices.
Product Contents
New USB Charging Cable
6 Month Warranty
New Box
Free, Next day delivery
Order before 2pm and receive next day delivery
Warranty and returns
12-month ViberStore warranty and 30-day free returns
Sustainable Choice
Choosing refurbished saves CO₂ and reduces electronic waste
Secure payments
We only use the most trustworthy local payment providers
Understanding Our Refurbished Phone Grading
When you’re in the market for a refurbished phone, knowing the condition of the device is key. At ViberStore, we use a clear and honest grading system to make that easy.
Excellent
Top-tier condition with minimal or no signs of use. These devices look and feel like new, having passed our highest standards of testing and refurbishment. If you want that brand-new experience without the price tag, this is the one to go for.
Very Good
Light cosmetic signs of use like small marks or scuffs. These phones are in great shape, fully tested, and offer serious value for money.
Good
Best suited for buyers focused on functionality over looks. Expect visible signs of use, but the performance is 100% on point — and the price reflects it.
Why Trust ViberStore’s Grading?
We’re transparent, thorough, and honest about every device we sell. Each phone is tested, data-wiped, and backed by a 12-month warranty. What you see is what you get — or better.
Buying refurbished doesn’t mean taking a risk. With ViberStore, you’re getting a great device and total peace of mind.
Delivery Information
📦 Ireland
- Orders placed before 2PM Monday–Friday are dispatched the same working day.
- Delivered next day via UPS or DHL (check your tracking link after dispatch).
- Free Delivery now available across Ireland and Europe.
- Ordering from Dublin? Place order before 2pm and enjoy same-day delivery at no additional cost.
🌍 Europe
- Orders placed before 2PM Monday–Friday are dispatched the same day.
- Delivered by UPS or DHL. Times vary — track your parcel for updates.
🔍 Tracking & Dispatch
- All orders are shipped with insured courier services: UPS, DHL or Xpect Same Day.
- Tracking links are provided once your order leaves our warehouse.
- We pack every order securely — especially fragile items — for safe delivery.
💰 Shipping Fees
- Fees include handling, packing, and postage.
- To save on shipping, place all items in one order — multiple orders will be charged separately.
🚫 Delivery Limitations
- During peak times (e.g. Christmas, Black Friday), delivery may take longer — order early!
- We deliver to residential and business addresses only (no P.O. boxes).
📞 Delivery Support
If your delivery is delayed or you need help, please get in touch with our team:
Email: info@viberstore.com
Phone: 01 427 9797
ViberStore Returns & Refunds
✔ 30-Day Free Returns on phones & iPads purchased online.
✔ Pre-paid return labels issued for eligible returns within Ireland.
✔ Refunds processed within 3–5 working days after inspection.
📦 How to Return
- Email returns@viberstore.com within 14 days of receiving your order. Include your order number and reason for return.
- If eligible, we’ll issue a pre-paid return label and return instructions.
- Before sending it back, make sure the device:
- Is fully reset and logged out of all accounts (iCloud, Google etc.).
- Contains no accessories (cases, chargers etc.).
- Is securely packaged to avoid damage during transit.
📮 Return Address
ViberStore
Unit 16, Oak Road Business Park,
Oak Close, Dublin 12, D12 YX62
Note: If you’re not eligible for a free return, we recommend using a tracked service at your own cost.
✅ 30-Day Returns Policy
- Notify us within 14 days, and return the item within 30 days of delivery.
- Device must be in the same condition it was received:
- No physical or liquid damage.
- Fully wiped, factory reset, and logged out of all accounts.
- Returned with original packaging and cable.
- Accessories are not eligible for return or refund.
🚨 Damaged or Faulty on Arrival?
Contact us within 24 hours if your item arrives damaged or faulty. We'll arrange a replacement or refund and cover return shipping.
🔧 Warranty & Repairs
- Warranty excludes physical or water damage.
- Repairs typically take 48 hours once we receive your item.
- Devices may be repaired with or replaced by refurbished parts.
💳 Refund Process
- Refunds are issued to your original payment method within 3–5 working days after inspection.
- Delivery costs are only refunded if we sent a faulty or incorrect item.
♻️ WEEE Recycling
We accept free like-for-like WEEE returns at time of delivery or in-store. Waste batteries can also be returned without purchase.
🛡️ Dispute Resolution
If you’re unhappy with your order, contact returns@viberstore.com. You can also use the EU Online Dispute Resolution Platform.
📞 Need Help?
Email: returns@viberstore.com
Phone: 01 427 9797
Specifications
| Feature | Details |
|---|---|
| Dimensions | Unfolded: 165.2 x 71.9 x 6.9 mm; Folded: 84.9 x 71.9 x 15.9-17.1 mm |
| Weight | 187 g (6.60 oz) |
| Display | 1080 x 2640 pixels; 6.7 inches |
| Sensors | Fingerprint (side-mounted), accelerometer, gyro, proximity, compass, barometer; Samsung Pay (Visa, MasterCard certified) |
| Main Camera | 12 MP, f/1.8, 24mm (wide), 1/1.76", 1.8µm, Dual Pixel PDAF, OIS; 12 MP, f/2.2, 123˚ (ultrawide), 1.12µm |
| Video | 4K@30/60fps, 1080p@60/240fps, 720p@960fps, HDR10+ |
| Software | Android |
| Battery | Li-Po 3700 mAh, non-removable; 25W wired, 50% in 30 min (advertised) |
| RAM | 128GB 8GB RAM, 256GB 8GB RAM, 512GB 8GB RAM UFS 3.1 |
