Delivery Information

 

1. Where do we deliver?

We offer a nationwide delivery service all across Ireland.

2. How much does Online Delivery Cost?

There is a standard charge for All items to be delivered nationwide- €6.10+VAT (7.50)

Due to Covid 19 we Offering free delivery on some of our products valued €100 or more to help encourage customers to shop online and stay in & stay safe. These devices with Free delivery will clearly state it comes with Free delivery. Otherwise there will be the delivery charge cost at check out. 

3. When will my order be delivered?

Our aim is to get your purchased products to you asap. Your item(s) will be delivered within 1 - 10 working days. Your order will be delivered by GLS Couriers or DPD. Note due to the increase in online credit card fraud we do not deliver to friends house - neighbours house - receptions - "leave behind the bin, this is in place to protect you our customer and citizens of Ireland. So please make sure you can sign for your goods. 

We have also hired a full time private driver to do Dublin deliveries and collections during this lockdown time. Again this is to help our customers receive their products as quick as possible. 

Please feel free to check out our fantastic reviews on Facebook and how great of a service you will receive while shopping with ViberStore. 

4. Can I track my order?

Yes! Once your order has been dispatched we will email you the details of your GLS tracking number.

5. What happens if I miss my delivery?

Don’t worry! GLS will leave a calling card with details of the local depot where you can go to collect your parcel. We always recommend getting the package delivered to where you eill be I.E at home or your work place.

6. I work during the week, can you deliver during evenings or weekends?

Unfortunatly this is not possible at present however you can have your items delivered to your work address if required so you don't miss the delivery.

7. What should I do if there is a problem with my delivery?

Please contact our web team without delay to report any damages or problems with your item(s) at: info@Viberstore.com

8. Returns made simple

When you purchase online you have a statutory right to return unopened goods (other than customised) up to 14 days after receiving your order, this is known as the cooling off period. (European Directive on Distance Selling) If you wish to change or cancel an order right up until it is dispatched we can facilitate this for you. If you change your mind and want to change or return the goods once you receive them, you can return the unopened goods to us and we will organise a refund (excluding delivery cost).

You will be responsible for the cost of returning the goods to us.

To arrange a return or exchange you must contact our Online Order team directly: returns@ViberSTORE.com

We are happy to assist you with the return of any items that are unsuitable. Please be aware that all goods being returned must be in perfect condition in the original packaging.

For our full terms and conditions on Returns please refer to Returns Policy

 


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